|
 |
At Swaraj Softtech our inherent approach to assisting a client in any function always provides the best combination of skills and knowledge resulting in an excellent outsourcing service or solution designed to achieve cost reduction, efficiencies and improved quality.
We Adopt custom made solutions to fit the client requirement thus providing cost effective Call centre solutions. Our facilities are loaded with advanced telecom devices and IT solutions to handle any kind of BPO andCall center Services. Our technology team always liaisons with vendors to get the best of the technology for our centers.
advantages of swaraj softtech |
|
Strong process knowledge on International Processes. |
|
Fully Loaded facility to execute any BPO and call centre operation. |
|
Talented and trained resources to execute the outsourcing operation. |
|
Strong commitment towards service levels and quality standard. |
|
process methodolgy |
|
We understand the company objectives to outsource which are reviewed at regular intervals. |
|
We define realistic goals in accordance with the expectations of the client company. |
|
We set up the quality indicators to measure our call centre outsourcing and BPO performance and draw up a quality |
|
insurance plan. |
|
Training manuals are designed to suit the project needs of client. |
|
Recruitments are done and extensive training is given to employees in accordance with the project needs. |
|
Assessment of quality and quantity gaps between actual and expected and identify solutions to overcome them. |
|
|
|
|
