We have possessed in depth knowledge in the business by executing Call centre services for our global clients. With the help of technology and trained people we execute processes with absolute satisfaction of our clients. We provide unmatched Call Centre services to our clients, maintaining high level of confidentiality. Every outsourced activity of the client is handled by trained professionals, monitored by supervisors, audited by Quality Team and finally delivered to the client.

call centre services

In Bound

We act as a remote center for our clients to handle their customers’ queries. The services can be rendered through Voice, Chat, SMS and Email. Customer service, order status, product briefing, enquiries, Technical Trouble shooting, reservations, IVR enabled customer services, Order processing, HR Services etc

Out Bound

We have street-smart, aggressive telemarketers who create the need to the customer and sell the products / services. Our team is capable of selling any product, services, solutions etc. The calls are made to the prospective customers or even to the existing customers with the idea to sell a product or conduct a survey so on or so forth

Telemarketing

Selling or marketing of products or services through telephone. Our telemarketing services involve interaction with the potential customers for generating interest in products and services and also up-sell or promote and cross sell products to an existing customer base. We have capabilities in doing B2C and B2B campaigns.

Lead Generation

Generation of quality leads is essential to a business. The idea behind lead generation is to get in touch with the prospective customers and to create an interest in their minds relating to the company’s product by highlighting its advantages and benefits. Our team will be provided with adequate product knowledge which helps them in generating leads and providing effective services to our clients

Survey / Research

Market research, customer satisfaction survey, product / concept acceptance survey, Competitor analysis etc. are some of the activities which can be performed. We have extensive experience in performing these activities on various products and services