We have possessed in depth knowledge in the business by executing Call centre services for our global clients. With the help of technology and trained people we execute processes with absolute satisfaction of our clients. We provide unmatched Call Centre services to our clients, maintaining high level of confidentiality. Every outsourced activity of the client is handled by trained professionals, monitored by supervisors, audited by Quality Team and finally delivered to the client.

call centre services

In Bound

We act as a remote center for our clients to handle their customers’ queries. The services can be rendered through Voice, Chat, SMS and Email. Customer service, order status, product briefing, enquiries, Technical Trouble shooting, reservations, IVR enabled customer services, Order processing, HR Services etc

Out Bound

We have street-smart, aggressive telemarketers who create the need to the customer and sell the products / services. Our team is capable of selling any product, services, solutions etc. The calls are made to the prospective customers or even to the existing customers with the idea to sell a product or conduct a survey so on or so forth

Telemarketing

Selling or marketing of products or services through telephone. Our telemarketing services involve interaction with the potential customers for generating interest in products and services and also up-sell or promote and cross sell products to an existing customer base. We have capabilities in doing B2C and B2B campaigns.

Lead Generation

Generation of quality leads is essential to a business. The idea behind lead generation is to get in touch with the prospective customers and to create an interest in their minds relating to the company’s product by highlighting its advantages and benefits. Our team will be provided with adequate product knowledge which helps them in generating leads and providing effective services to our clients

Survey / Research

Market research, customer satisfaction survey, product / concept acceptance survey, Competitor analysis etc. are some of the activities which can be performed. We have extensive experience in performing these activities on various products and services

-- Steel Detailing
-- Design & Analysis of steel structures.

Our Deliverables

	Anchor Bolt plans
	Advance Bill of materials (ABOM, MTO)
	Shop drawings
	Part drawings / Gather sheets
	Erection plans
	3D drawings
	CNC files and KSS (keep it simple steel) files as complete solution for automated fabrication shops

Our Quality consensus/Mission

We produce quality drawings complying to American Institute of Steel Construction (AISC), NISD, OSHA, CISC (CSA), BS, European standards. customer’s specific standards/project standards. We work in close co-ordination with fabricators & erectors to develop the complete solution.

We understand customer needs and emphasize on “Quality” in the whole life cycle of the projects that are with us. We give the highest priority to the quality of the drawings and details. Each of the drawings passes by various quality stages to have it complete in the customer’s place.

Infrastructure

We use advanced and sophisticated 2D and 3D softwares & tools for our detailing needs. We have fully established infrastructures with highly skilled manpower, systems, servers, plotters, printers etc. and we do adopt preventive maintenance of our resources.