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Swaraj Softtech technology is state-of-the-art, giving you the leading edge in your customer program. The infrastructure has been designed to provide redundancy in the network and equipment; ability to integrate / manage all technologies.

Best in Class Equipment; have been used to provide uninterrupted, quality service to the customer. In order to meet today's demanding call center requirements we have developed substantial technology capabilities, including Internet enabled workstations for today's multi-channel contacts.

All software and applications are licensed and used by authenticated users and conforms to all data and information systems security and management norms..The database systems employed are robust and reliable to ensure integrity and secure data storage, management and retrieval..

The Company has seating capacity of 100 with fully equipped.
Leased line: 2 MBPS 1:1 Dedicated Internet Leased line through Airtel .
Server: IBM System x3650.
Router: Cisco RV042 Dual WAN VPN Router.
Switch: HP ProCurve Switch 1000 Series.
Cabling: Structured Cabling (CAT6 Network).
FTP Server: Secured FTP Server with provision to upload audio files.

interdialog vl voice logger

The INTERDIALOG-VL is a CTI enable recording system that meets the challenge of today’s center by combing voice recording and call related data. The INTERDIALOG-VL concept includes an open integration between telephony system, and database components through a real-time link to capture call related information.

The caller detail is then collected by the application and is stored in its own database, which can later be used to retrieve call recordings. The data might include: agent logon ID, customer account number, dialed number, calling number, or any other data as accumulated by InterDialog VL.

This enables agents and supervisors the ability to retrieve call-recordings more quickly and more precisely with customer related information, rather than limited range of search parameters such as: date, time, or extension numbers. Multiple calls can be accessed and played back over the local area network.